FAQS NAVIGATOR
Our Guide to Common Queries
Premium Learning FAQs
General
1. How do I enroll in a course?
Visit our website, choose your course, and complete the payment to enroll.
2. What types of courses are available?
We offer web development, Python, data science, basic computer training, and more.
3. Are the courses accredited?
✅ Yes, absolutely. All courses offered by Next Gen Software Hub Pvt. Ltd. are backed by our officially registered and government-recognized credentials.
We are a legally recognized private limited company, registered under:
🔹 Startup India
🔹 MCA (Ministry of Corporate Affairs)
🔹 Startup Bihar
🔹 MSME
🔹 ISO Certified
🏆 Every course you complete from us carries recognition under a government-compliant, quality-assured startup ecosystem.
📜 After successful completion, you’ll receive a digitally verifiable certificate signed by our Director — with company details, seals, and branding.
🎯 While our courses are not UGC/AICTE degrees, they are job-ready, industry-relevant, and skill-based — widely accepted in startups, IT firms, and freelance platforms.
💡 Bonus: Our internships and certifications are often accepted for college credit, resume-building, job applications, and skill validation.
We are a legally recognized private limited company, registered under:
🔹 Startup India
🔹 MCA (Ministry of Corporate Affairs)
🔹 Startup Bihar
🔹 MSME
🔹 ISO Certified
🏆 Every course you complete from us carries recognition under a government-compliant, quality-assured startup ecosystem.
📜 After successful completion, you’ll receive a digitally verifiable certificate signed by our Director — with company details, seals, and branding.
🎯 While our courses are not UGC/AICTE degrees, they are job-ready, industry-relevant, and skill-based — widely accepted in startups, IT firms, and freelance platforms.
💡 Bonus: Our internships and certifications are often accepted for college credit, resume-building, job applications, and skill validation.
4. How much time do I need to dedicate to a course?
Most courses are flexible and require 5–10 hours per week depending on course type.
5. What are the technical requirements?
A computer/laptop with internet access. Specific software will be mentioned in course details.
6. Is there any instructor support?
Yes, live doubt-clearing sessions and community Telegram support is available.
7. Can I access course materials offline?
Most of our materials are available for download after enrollment.
8. What happens if I need to drop or withdraw from a course?
You can request withdrawal by contacting our support team. Refund policies apply.
9. Are there any additional costs besides the course fees?
No hidden charges. All fees are listed upfront.
10. What happens after I complete a course?
You’ll get a verified certificate and can apply for internships, jobs, or further learning.
Payment Information
1. What payment methods are accepted?
We accept UPI, debit/credit cards, net banking, and wallets.
2. Is my payment information secure?
Yes, we use secure encrypted payment gateways.
3. Can I get a refund?
Refunds are issued based on eligibility and within defined timeframes.
4. What if my payment fails?
Try again or contact support for manual resolution.
5. Can I pay in installments?
Currently, we do not offer EMI or installment-based payments.
6. Are there any hidden charges?
No. All prices are transparent and include taxes if applicable.
7. Do you offer any discounts?
Seasonal and promotional discounts may be available.
8. Will I receive an invoice for my purchase?
Yes, a digital invoice will be emailed to you automatically.
9. Can I change my payment method later?
Not after payment is done. Please confirm before checkout.
10. Is GST applicable on course fees?
Yes, 18% GST is applicable as per government regulations.
Ordering From Next Gen
1. How do I place an order?
Choose your course on our website and click "Enroll Now."
2. Can I track my order status?
Yes, login to your dashboard to see order/course progress.
3. How long does it take to process an order?
Instant access is provided after payment confirmation.
4. Are digital products delivered instantly?
Yes, access is granted automatically after successful payment.
5. What should I do if I don’t receive my order?
Check spam or contact support. We're always here to help.
6. Can I cancel or change my order after placing it?
Contact support within 24 hours for any changes.
7. Do you offer international delivery?
Yes, our courses are accessible worldwide.
8. Is there a minimum purchase requirement?
No minimum purchase required to join any course.
9. What are the delivery charges?
There are no delivery charges for digital products.
10. What happens if I accidentally ordered the wrong product?
Contact us immediately for correction.
Help and Support
1. How can I contact support?
Email: support@nextgensoftwarehub.in or call: 9508220237
2. What is the response time for support queries?
Usually within 24 hours (working days).
3. Is there any live chat support?
Yes, you can reach us via Telegram: https://t.me/nextgensoftwarehub
4. Can I request technical assistance during the course?
Yes, our technical mentors are available during live sessions.
5. How do I report a bug or technical issue?
Use the contact form on our website or email directly.
6. Where can I find course updates or announcements?
All updates are shared via email and Telegram channel.
7. Do you have a knowledge base or help articles?
We are currently building one. Stay tuned!
8. Can I talk to my course instructor directly?
Yes, via live classes or support channels provided post-enrollment.
9. What if I forget my login credentials?
Use the "Forgot Password" option or contact support for reset.
10. How do I give feedback or suggestions?
We appreciate feedback! Use our contact form or Telegram channel.
